The Vanguard, York, YO31 7NH

Guest FAQ

1. Can we check-in earlier than 3:00 pm?

Please contact us 1 day prior to arrival as early check-in is subject to availability (e.g. if we had a guest staying from the night before who opted for late check-out then the room will not be available for you to arrive early. However if you get in touch, we’ll always do our best to find a solution for you.

2. Can we extend our check-out time?

No problemo. We offer an option when booking with us to extend check-out to 2:00pm for an additional cost. If you select the option when booking we’ll ensure you’re all set for that extra lay in. If you are looking for an extended check-out beyond this time, please contact us 1 day prior to departure and we’ll do our best to help you, subject to room availability.

3. We’re arriving super late – is that OK?

Sure, no problem. We offer guests 24hr self check-in so you can let yourselves in whenever you arrive and not worry about having to rush to meet a pre-agreed time (holidays should be about relaxing afterall).

4. Do you offer free parking?

We offer paid parking facilities on-site and on the street for a small fee as we live in a permit-zone thanks to being located close to the city centre. Parking costs GBP £5.00+VAT and covers one vehicle all day including up to 10:00 am the next morning (where an on-street parking permit is provided) or up to 12 noon where an allocated driveway space is provided. We will always try to allocate a driveway space wherever possible. You can request these when booking by selecting the parking ‘extra’ option.  It’s a fiver – go on, treat yourself (and your car)!

5. Can we check-out later than allowed?

No problemo. We offer an option when booking with us to extend check-out to 1:00pm for an additional cost (£5 + VAT). If you select the option when booking we’ll ensure you’re all set for that extra lay in. If you are looking for an extended check-out beyond this time, please contact us 1 day prior to departure and we’ll do our best to help you, subject to room availability. If you’re reading this after you’ve booked, don’t worry – just message us and we’ll do our best to arrange this for you.

6. Is there a reception?

Say what?! Man, that’s so old school! We don’t have a dedicated reception but instead offer virtual concierge. That means, if you need an extra pillow or want to request an extra such as snacks for your minifridge – all you have to do is send an SMS or WhatsApp us from the comfort of your bed and someone will come straight over. From pillow to door, you don’t even have to leave your bed.

7. Will other guests be staying at the residence?

Yup. From time to time there may be other guests including family members at the residence. If you’d like to exclusively hire the entire residence for your group, please contact us.

9. Can we hire out the entire residence or a bunch of rooms for our group?

On a case-by-case basis we consider providing accommodation for private groups. This could be a local company trying to house employees for an event or a family seeking to accommodate for a special occasion such as a wedding. Please contact us to discuss your needs.

10. Where we can drop off luggage before check-in / after check-out?

We offer a number of options for luggage drop off. You can either leave small bags / compact travel suitcase neatly to one side in the vestibule area or we can store luggage in a secure area for you.

The vestibule is located as you open the front door and need to present a keycard to enter the main residence. The advantage of this is that you can leave your bags and pick them-up whenever you wish using the code on the front door. The disadvantage is that the vestibule is an open space that can be accessed by other guests and as such, The Vanguard cannot accept responsibility for lost or damaged luggage. Guests leaving small packages do so at their own risk.

If you have large or bulky luggage, you can by advance arrangement with us and subject to availability, leave the luggage in a secure room. You will need to pre-agree a time for collection so a member of the residence can let you into the property to claim your luggage. There may be a charge if luggage is left overnight and will be handled in accordance with our terms and conditions.

11. We’re coming with bikes! Where can we store them?

We love eco-friendly guests and nothing beats using the cycle instead of a vehicle (well…maybe walking). If you plan on coming to York with a bike, you can securely store your bikes at York Railyway Station and then either take a beautiful walk through town (20mins) or jump in a taxi (c. £6.00-£7.00 7mins depending on traffic) to the residence.
You can find out more here.

12. We will need a taxi – which company do you recommend?

We personally use “York Cars” (search for them on the Apple and Android app stores on your phone) – they are super quick, great value and allow you to book directly from your phone and paying using either cash or card.

13. How far away are you from York Races?

There are two options for getting to York Races – you can either jump on a bus or taxi to York Train station (bus stop is 1 minute walk away from the residence) and it’ll get you to York station in 10mins. From there you jump onto a shuttle bus operated by York Racecourse that will take you directly to the races! Buses run super frequently into town and you can find out more re. shuttle bus frequency here.

14. How far away are you from the Minster / town centre?

Our postcode is YO31 7NH and according to trusty Google Maps, we’re just a 14 minute walk from York Minster.

15. What’s all this about the residence being under renovation?

Our home renovation programme has turned into a bit of a saga / grand designs nightmare. As such part of the property is under refurbishment as we take what was originally a dairy farm nearly 200 years ago and painstakingly transform it with lots of love, attention to detail and an elevated heart rate. The rooms we offer to guest have been fully completed so don’t worry. Your perfect stay awaits.

16. Will there be any building work going on during our stay?

No. We schedule building work to always avoid guests either by compartmentalising it to a segregated part of the property for low-noise work such as decorating or scheduling noisy-work when the residence availability is blocked out for renovation work in the quiet season. If you do find some unsatisfactory noise, please contact us 24hrs a day via SMS or WhatsApp.

17. Do you offer free (fast!) internet?

We sure do. Because Nayem is a geek, he insisted on CAT6e cabling being wired through the property for seamless wireless access points and a beefy fibreoptic broadband package. Note, sometimes Virgin Media can be slow, when this happens – just contact us and we’ll remotely reboot the rooter or have our tech people at Virgin Media do some wizardry.

18. What the fud. No shoes on carpet policy?

Yes, this was originally quite a controversial idea because guests wouldn’t be expected to take their shoes off in a major hotel chain. But then the obvious hit us in the face, we’re boutique-y for a reason: brand new, cream coloured, soft, luscious carpets in a homely ambience. Why on earth would we want to ruin them by allowing people to wear shoes and then have Shamima force Nayem to wash out marks each day? No way hosay to that drama, thank you very much. And like the big-bang, a no-shoe policy was born! Please leave shoes neatly in the hallway or carry them into your room.

19. We’re coming with bikes! Where can we store them?

We love eco-friendly guests and nothing beats using the cycle instead of a vehicle (well…maybe walking). If you plan on coming to York with a bike, you can securely store your bikes at York Railyway Station and then either take a beautiful walk through town (20mins) or jump in a taxi (c. £6.00-£7.00 7mins depending on traffic) to the residence.
You can find out more here.

20. We will need a taxi – which company do you recommend?

We personally use “York Cars” (search for them on the Apple and Android app stores on your phone) – they are super quick, great value and allow you to book directly from your phone and paying using either cash or card.

21. How can I obtain a VAT invoice?

Please contact us using the form or email address on the contact us page and we’ll be happy to issue a VAT invoice. You will need to include the email address used for the booking as well as your booking reference.