28%
Team + Values
About The VanguardThe Vanguard
The term Vanguard originates from the medieval French avant-garde which was typically the guard at the front of an army going into battle. The Vanguard was both bold and experimental. As a luxury boutique accommodation, we seek to provide guests with an unparalleled experience.
Our Values
We are passionate in our values which comprise of Value Creation where every member of the team is responsible for driving the best value for our guests – small gestures can make a big difference and we want every guest to have a magical experience. At the same time, Respect for one another is a key value that is instilled not just among members of the team but also guests who stay at the residence. In addition, we pride ourselves on having Integrity which is a cornerstone to allow every member of the team to have a degree of autonomy and empowerment.
Finally, from concept to design and execution, there is a central focus on ensuring Care for environment and Care for society in how The Vanguard operates – for example, we avoid single-use plastics where possible and have invested significantly in technology to improve heat retention in the property as well as energy optimisation. We also operate responsibly to ensure we create sustainable local employment and aim to donate a percentage of free cash flow each year to charitable causes.
Trying to make the world a better place
We want to build a value-driven culture that puts our customers, suppliers, employees and broader society at the heart of our what we do. While operating profitably is essential for long-term survival, we want to ensure our earnings benefit all stakeholders.
This isn’t hippy capitalism. It’s just good old fashioned decency.
Meet the team
Guest Experience ExpertCharlotte is responsible for guest experience ensuring every small detail is seen to all the way from preparing rooms & access rights for guest check-in through to a smooth check-out. If you see her, don’t be afraid to pick her brain or simply say hello.
- Accounts & Bookings
Shamima handles accounts and reservations to ensure everything runs smoothly at the residence. As a chartered accountant by trade, Shamima habitually fights Nayem on obscene expenses such as in-room purified air and excessive lighting. If you see her, be sure to tell her Nayem was right. 🙂
- Chief Quality Control Officer
As Chief Quality Control Officer, Aasim is obsessed with touching everything. He can often be found in the residence jumping on mattresses to ensure they are appropriately soft and bouncy or inspecting furniture. His favourite colour is red and he loves danger.
- Guest Experience Expert
Sarah is responsible for guest experience ensuring every small detail is seen to all the way from preparing rooms & access rights for guest check-in through to a smooth check-out. If you see her, don’t be afraid to pick her brain or simply say hello.
Creating employment
2.5%
Supporting charitable causes
OUR JOURNEY SO FAR
Renovating the residence has been and continues to be a labour of love. It’s taken years of pain staking detail to complete phase 1 which allowed us to complete most of the ‘heavy’ infrastructure – things like acoustic sound proofing, thermal upgrades, automation, advanced plumbing, fire, power, lights. The feedback we’ve had from guests has been truly humbling and with every experience, we look to take the learnings to improve the next phase.
The focus is currently on getting phase 2 complete which will comprise our kitchen and living area – think of it as being something similar to an ‘executive lounge’ in design, ambience and offerings. Work should commence in Q3 2019 and we have already started thinking about possible gourmet recipes that will be cooked up by a local culinary chef. Watch this space and please share the love by following us on Instagram, Twitter and facebook.
Join the revolution. Show us some love.
We want to build something special. Please support us by booking directly using our website and liking our social network pages. Tag us with a selfie on Instagram, tweet us or like our facebook page – it all helps.
@TheVanguardYork